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Aplicor cloud based business software

Why Customer Service is Important for Building a Sustainable Business


Why Customer Service Based on Integrated Business Application Systems Is Critical to Building a Sustainable Business

Customer_Service_SatisfactionAs the owner or member of the management team for a growing business, you recognize that attracting new customers and retaining existing customers are two of the most important aspects of building and maintaining a successful business.  Customer Service is critical to both of these, and it's vital to get it right for your business' long term survival.   
We all know the basic mantra that "Loyal customers stay with a company who provides quality products and services at fair prices backed by exceptional customer service."  The American Customer Satisfaction Index backs this up, reporting that, “when faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a company's relationship with its customers.”

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Posted by Michael Medipor -- Apr 24, 2015 10:56:00 AM Leave a Comment

Topics: The Importance of Great Service, CRM Systems

Guide to Choosing a CRM System


Choosing the Right Customer Relationship Management System for Your Business

Wants-Versus-NeedsChoosing the right Customer Relationship Management (CRM) system for your business is exceptionally important since you want it to be enthusiastically adopted by your organization as a way to both capture and nurture leads, as well as to stay in close contact with existing customers. 
As a senior level decision maker in your company, you know both existing and new customers are the very life blood of your business.  As you grow, it becomes more and more difficult to maintain and organize your interactions with your contacts.

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Posted by Michael Medipor -- Apr 10, 2015 9:00:00 AM Leave a Comment

Topics: Business System, CRM Systems

The Benefits of Integrated Shipping Business Applications


Why Integrating Shipping Is One of the Best Business Applications You Can Implement As Your Business Grows

OrderTrackingBeing at the helm of a growing company that hasn't implemented an enterprise resource planning application yet can mean that "your mind is on your money and your money's on your mind" constantly throughout the day. Do you know how much cash flow you have? Do you know where it’s coming from and where it’s going?  Without a way to confidently find the answers you need, nagging questions like these raise the stakes and make stress levels run high.  

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Posted by Michael Medipor -- Mar 31, 2015 3:25:00 PM Leave a Comment

Topics: Business System, Shipping

Managing Cash Flow in a Growing Business


The Positive Impact of Enterprise Resource Planning (ERP) Applications on Cash Flow

Cash Flow Impact of ERPBeing at the helm of a growing business that hasn't implemented an enterprise resource planning application yet can mean that "your mind is on your money and your money's on your mind" constantly throughout the day. Do you know how much cash flow you have? Do you know where it’s coming from and where it’s going?  Without a way to confidently find the answers you need, nagging questions like these raise the stakes and make stress levels run high.  

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Posted by Michael Medipor -- Mar 26, 2015 6:14:00 PM Leave a Comment

Topics: Business System, ERP Systems

How Using Multiple Business Applications is Killing Your Bottom Line!


APLICOR 3C® Built-in ERP, CRM and eCommerce Solution

Owning a business or being a decision maker of a growing business can be both rewarding and challenging at the same time.

It often feels as if you are in limbo, juggling multiple, confusing software programs in order to stay on top of sales, inventory, customer service and more.
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Posted by Michael Medipor -- Mar 20, 2015 11:46:00 AM Leave a Comment

Topics: Business System

What's at the Heart of your Business

Introducing a CRM, ERP & eCommerce Software Made for Growing Companies

A message from Steve Haley, CEO - Aplicor, Inc.

"We designed Aplicor 3C® specifically for our customers so that they can deliver a better customer experience...business leaders agree, that if they were designing software - they would do as we have done today..."

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Posted by Aplicor -- Dec 5, 2014 10:10:00 AM Leave a Comment

Topics: A Message From the CEO

A Guide to Dealing With Difficult Clients

We all have them

We've been looking this week at how to deal with those difficult clients - the ones who don't know what they want, who can't agree on a price, or who just don't seem to cooperate. It would be great if all clients simply rushed up to us with money in hand, begging for our products. Unfortunately, the real world isn't like that. Our true measure as salesmen isn't how well we make the easy sales, but it's how well we cope with the difficult ones.

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Posted by Lindsey Stang -- Jun 30, 2013 4:00:00 AM Leave a Comment

Topics: Business Advice, The Importance of Great Service

How to Make The Impossible Sale

Making the Sale

Superb Advice on Making the Sale

Dave Kahle has superb advice on the impenetrable account: those customers who are firmly entrenched with a competitor and aren't really interested even in hearing from you.

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Posted by Brian Nason -- Jun 28, 2013 4:00:00 AM Leave a Comment

Topics: Business Advice, Innovative Ways to Engage Customers

Formalizing The Sales Process

This week, I looked at how you go about creating a sales process that works for you. I decided not to just give you examples of other people's processes, because what's right for them may not be what's right for you. Instead, I focused on what you need to know to define your sales process.

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Posted by Michael Medipor -- Jun 23, 2013 4:00:00 AM Leave a Comment

Topics: Business Advice, Sales Process

Who Should Be Involved In Your Sales Development?

Are your sales team lone wolves, operating independently and bringing home the great deals? Or are they team players who are calling on the rest of the company to help them close a deal? Which works best?

For many organizations, that's a more tricky question than it appears.

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Posted by Brian Nason -- Jun 21, 2013 10:00:00 AM Leave a Comment

Topics: Business Advice, Innovative Ways to Engage Customers